How to Cancel ExpressVPN and Get a Full Refund in 2026

ExpressVPN offers a 30-day money-back guarantee on all plans with no questions asked. The cancellation process is simple but there are a few steps worth knowing to ensure your refund goes through without complications.

Step 1: Determine how you purchased

The cancellation process differs depending on how you originally subscribed. If you purchased directly through the ExpressVPN website, you cancel through the website and contact their support for a refund. If you subscribed through the Apple App Store, you must cancel and request a refund through Apple. If you subscribed through Google Play, the process goes through Google. Check your original purchase confirmation email to confirm the purchase source before starting.

Step 2: Cancel automatic renewal

For direct website purchases, log in to your ExpressVPN account at expressvpn.com. Go to My Account. Scroll to the Subscription section and click Manage Subscription. You will see the option to turn off automatic renewal. Disable it. Your subscription access continues until the end of the current billing period and you will not be charged again. Cancelling renewal does not automatically trigger a refund.

Step 3: Request your refund via live chat

To receive a refund, contact ExpressVPN support. The fastest method is live chat available 24/7 on the ExpressVPN website. Click the chat button in the bottom right corner. Tell the agent you want to cancel your subscription and request a full refund under the 30-day money-back guarantee. Have your account email address ready. ExpressVPN support is trained to process these requests promptly without requiring you to justify your decision.

The refund request conversation typically takes 5-10 minutes. You will receive a refund confirmation by email. The time for the refund to appear in your account depends on your payment method.

How long does the refund take?

Credit and debit card refunds typically take 5-10 business days to appear, depending on your card issuer processing times. PayPal refunds are usually faster at 1-3 business days. Bank transfer refunds take the longest. Cryptocurrency payments are generally not refundable due to the nature of blockchain transactions. If your refund has not appeared after 10 business days, contact ExpressVPN support with your refund confirmation reference number.

If you bought through the App Store

Apple processes the refund, not ExpressVPN. Go to reportaproblem.apple.com and sign in with the Apple ID used for the purchase. Find the ExpressVPN subscription in your purchase list. Select the option to request a refund. Choose a reason from the dropdown. Apple processes refund requests within a few days and credit the amount to your original payment method. The 30-day window applies from your purchase date.

If you bought through Google Play

Go to play.google.com. Click your account avatar and select Payments and subscriptions, then Subscriptions. Find ExpressVPN and select Cancel subscription. For a refund, go to your order history in Google Play and select the ExpressVPN purchase and request a refund. Google processes requests within a few business days.

After the refund: keeping your data

ExpressVPN operates a no-logs policy and does not retain connection data or browsing history. There is no data to request deletion of beyond your account information (email address and billing records). If you want your account fully deleted rather than just cancelled, contact support after your refund is processed and request account deletion.

What to try instead

If you are leaving ExpressVPN because of price, NordVPN at $3.99/month offers comparable performance at less than half the cost. If you are leaving for privacy reasons, ProtonVPN with Swiss jurisdiction and open-source apps offers the most verifiable privacy credentials. If streaming access was the main use case and it stopped working, contact support first as they can identify servers that currently work for specific streaming services.