How to Cancel ExpressVPN and Get a Full Refund in 2026

ExpressVPN offers a 30-day money-back guarantee with no questions asked. The process is simple but there are a few steps to follow in the right order to make sure your refund goes through without issues.

Step 1: Do not cancel through your device app store

If you subscribed directly through ExpressVPN website, you need to cancel through the website, not through the App Store or Google Play. App store subscriptions must be cancelled through Apple or Google separately. Check your billing confirmation email to see which method you used.

Step 2: Contact ExpressVPN support

ExpressVPN does not have a self-service cancellation button. You must contact their support team. Go to expressvpn.com and click the chat button in the bottom right corner. A support agent will be available 24/7. Tell them you want to cancel your subscription and claim a refund within the 30-day guarantee period.

Step 3: What to say

Keep it simple. Say: "I would like to cancel my subscription and request a full refund under your 30-day money-back guarantee. My account email is [your email]." Agents process these requests immediately and without pushback. ExpressVPN does not try to retain you with offers or obstacles.

Step 4: Processing time

Refunds typically appear on your card within 5-7 business days depending on your bank. PayPal refunds are usually faster at 1-3 days. You will receive a confirmation email when the refund is processed.

If you are outside the 30-day window

ExpressVPN does not offer refunds after 30 days. If you are outside the guarantee period and want to cancel to avoid renewal, contact support and ask them to cancel the auto-renewal. Your subscription will continue until the end of the paid period and you will not be charged again.

The verdict

ExpressVPN has one of the most straightforward refund processes of any VPN. The 24/7 live chat is responsive and agents are helpful rather than obstructive. The whole process from contacting support to receiving confirmation typically takes under 10 minutes.