How to Cancel Surfshark: Step-by-Step Guide for 2026

Surfshark offers a 30-day money-back guarantee on all plans. Cancelling is straightforward once you know the right process. Here is exactly what to do.

How to cancel your Surfshark subscription

Log into your Surfshark account at surfshark.com. Go to Account then Subscription. You will see your current plan and renewal date. Click Cancel automatic renewal. Surfshark will ask why you are cancelling. Select a reason and confirm. Your subscription will not auto-renew after this point.

How to request a refund

Cancelling auto-renewal does not automatically trigger a refund. To get your money back, contact Surfshark support via live chat on their website. Tell them you want a refund under the 30-day money-back guarantee. Have your account email ready. Support agents are available 24/7 and process refund requests quickly without requiring you to justify your decision.

If you purchased through the App Store

App Store purchases must be refunded through Apple. Go to reportaproblem.apple.com, find the Surfshark purchase, and select the option to request a refund. Apple typically processes these within a few days. Google Play refunds go through play.google.com on your account page under order history.

After cancellation

You retain access to Surfshark until the end of your current billing period. If you requested a refund, access may be revoked sooner once the refund is processed. You will receive a confirmation email for both the cancellation and the refund.

Common issues

If you cannot find the cancellation option in your account settings, check that you are logged into the correct account. If you have multiple email addresses, the account may be under a different one. If support is slow to respond via chat, email support at support@surfshark.com with your account details and refund request.